c66zz Privacy Policy

1 Data We Collect

c66zz collects personal data only when there is a clear and legitimate reason to do so. We limit what we gather to what is genuinely needed to deliver a safe, compliant, and enjoyable experience for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and the rest of Bangladesh. The categories of personal data we may collect are outlined below.

1.1 Registration & Identity Data

When you create a c66zz account, we collect the information you provide directly, including your full legal name, date of birth, email address, mobile phone number (required for bKash and Nagad verification flows), and the residential address you supply during sign-up. This data is necessary to open and maintain your account and to comply with our age-verification and Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

As part of our KYC process, we may request copies of government-issued documents such as your National Identity Card (NID), passport, or birth certificate, as well as proof of your current address (such as a utility bill or bank statement dated within the last three months). Document images are stored securely and accessed only by authorised personnel conducting verification reviews.

1.3 Financial & Transaction Data

We record the details of every deposit and withdrawal you make through the c66zz cashier, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank), the transaction amount in Bangladeshi Taka (BDT), transaction reference numbers, and timestamps. We do not store full card numbers or mobile banking PINs — those credentials are handled exclusively by the relevant payment processor or mobile financial service provider.

1.4 Gameplay & Betting Activity

c66zz records all gameplay sessions and betting activity associated with your account. This includes game titles played (from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe, and Ezugi), stake amounts, outcomes, session durations, sports betting selections, live dealer table history, and any crash or instant-game rounds. This data is used for account management, dispute resolution, responsible gaming monitoring, and anti-fraud analysis.

1.5 Technical & Device Data

When you access c66zz via a browser or mobile device, our servers automatically log certain technical information, including your IP address, browser type and version, operating system, device model, screen resolution, referring URL, pages visited within the c66zz platform, and session timestamps. This data helps us detect suspicious login attempts, optimise platform performance, and diagnose technical issues.

1.6 Communications Data

If you contact the c66zz support team by email or live chat, we retain records of those communications — including the content of your messages, attachments, and timestamps — for quality assurance, training, and dispute resolution purposes.

2 How We Use Your Data

c66zz processes your personal data for a defined set of purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process personal data are:

Where c66zz relies on legitimate interest as the legal basis for processing, we conduct a balancing test to ensure our interests do not override your fundamental rights or freedoms. You may contact us at [email protected] to request details of any specific legitimate interest assessment.

Marketing communications: c66zz will only send you promotional emails, SMS messages, or platform notifications about bonuses, seasonal promotions (such as Eid offers, Pohela Boishakh campaigns, BPL cricket specials, or IPL promotions), and new game launches if you have explicitly opted in to receive such communications during registration or through your Account Settings. You may withdraw this consent at any time by updating your notification preferences in Account Settings or by contacting our support team.

3 Sharing Your Data

c66zz does not sell your personal data to third parties under any circumstances. We may share specific categories of your data with the carefully selected third parties described below, and only to the extent necessary to deliver the c66zz Service or fulfil a legal obligation.

• Payment Service Providers: To process your deposits and withdrawals, we share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. Each of these providers operates under their own privacy policy and applicable financial regulations.
• Game Studio Partners: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe, and Ezugi receive a pseudonymous player identifier and session token to deliver their games within the c66zz lobby. They do not receive your full name, NID, or payment details.
• Identity Verification Services: Where automated identity checks are used as part of KYC, your identity documents and personal details may be shared with a regulated third-party verification provider operating under strict data processing agreements.
• Analytics and Platform Technology Providers: We use trusted technology partners for server infrastructure, fraud detection, and platform analytics. All such partners are bound by data processing agreements that restrict them from using your data for any purpose other than providing services to c66zz.
• Legal and Regulatory Authorities: c66zz will disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies when required to do so by applicable law, court order, or regulation. In such cases, we disclose only what is strictly required.

4 Cookies & Tracking

c66zz uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate core platform functions, remember your login session, and understand how players navigate the site. The table below summarises the types of cookies we use.

Strictly necessary cookies cannot be disabled as they are essential to the secure operation of your c66zz account. All other cookie categories can be managed through your browser settings. Please note that disabling functional or analytics cookies may affect certain features of the platform.

Most modern browsers allow you to view, block, or delete cookies through the browser's settings or preferences menu. For instructions specific to your browser, consult its built-in help documentation. Clearing cookies will log you out of your c66zz session and reset any locally stored preferences.

5 Data Retention

c66zz retains your personal data for as long as your account remains active and for a defined period thereafter. Our retention periods are set with reference to our legal and regulatory obligations, the need to resolve disputes, and standard industry practice for online gaming platforms.

• Account and identity data is retained for a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years following the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the last message in each support thread.
• Technical and device logs are retained for up to twelve (12) months from the date of collection, after which they are anonymised or deleted.
• Marketing consent records are retained for the duration of your consent and for one (1) year following withdrawal of consent, to demonstrate compliance.

When personal data is no longer required for any of the purposes described in this policy and no legal retention obligation applies, c66zz will securely delete or anonymise it. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and business planning purposes.

6 Data Security

c66zz implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or device and the c66zz servers — the same standard used by major Bangladeshi financial institutions including BRAC Bank, City Bank, and Dutch-Bangla Bank.
• Encryption at rest for sensitive data fields including passwords (stored as salted hashes, never in plain text), identity document images, and financial records.
• Role-based access control ensuring that c66zz employees can only access personal data that is directly relevant to their job function. Support agents, for example, cannot access full payment card data or raw identity document images.
• Regular security audits and penetration testing conducted by independent security professionals.
• Two-factor authentication (2FA) available to all registered players as an optional but strongly recommended account security enhancement.
• Automated fraud monitoring that flags unusual login patterns, rapid account changes, and high-value transactions for manual review before processing.

Despite our best efforts, no online platform can guarantee absolute security. If you suspect that your c66zz account has been compromised, or if you become aware of any unauthorised use of your credentials, please contact us immediately at [email protected] and change your password without delay. c66zz will investigate all reported security incidents promptly.

7 Your Privacy Rights

As a c66zz player, you have a set of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of Access: You may request a copy of the personal data c66zz holds about you at any time. We will provide this in a structured, commonly used format within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic profile information directly in your Account Settings, or contact our support team for more complex changes.
• Right to Erasure: In certain circumstances — such as where your data is no longer necessary for the purposes it was collected — you may request that c66zz delete your personal data. Note that this right is subject to our legal retention obligations: we may be required by law to retain certain records (such as transaction history) even after an account is closed.
• Right to Restrict Processing: You may request that c66zz temporarily suspend processing of your personal data in specific circumstances, such as while a dispute or accuracy challenge is under review.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you may request that we provide your personal data in a machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interest, including profiling for direct marketing purposes. Where you object to marketing, we will stop sending promotional communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing messages), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

To exercise any of the above rights, please send a written request to [email protected] with the subject line "Privacy Rights Request". To protect your security, we may ask you to verify your identity before processing the request. We will respond to all valid requests within thirty (30) days.

8 Contact & Updates

If you have any questions, concerns, or requests related to this Privacy Policy or the way c66zz handles your personal data, please contact us at:

Email: [email protected]
Response time: Within 2 business days for general queries; within 30 days for formal privacy rights requests.
Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

c66zz reviews and updates this Privacy Policy periodically to reflect changes in platform features, applicable laws, or industry best practices. When a material update is made, we will revise the effective date shown at the top of this page and, where the change significantly affects your rights, notify registered players via the email address on file. We encourage you to revisit this page from time to time to stay informed about how your data is being protected.

This Privacy Policy is written and maintained in English. In the event of any translation or interpretation dispute, the English-language version of this document takes precedence.