c66zz Responsible Gaming
— Your Safety Comes First

1 Age Restriction — 18+ Only

c66zz operates a strict 18+ age policy with zero exceptions. Gambling is an adult activity, and we take our obligation to prevent underage access with the utmost seriousness. Players must be at least 18 years of age to register an account, make a deposit, or place a bet on the c66zz platform.

During the registration process, all new players are required to confirm their date of birth and agree that they are aged 18 or above. As part of our Know Your Customer (KYC) verification, we may request official identity documentation — including the Bangladesh National Identity Card (NID) or passport — to confirm the age and identity of any player before withdrawals are approved or bonus offers are activated.

If at any point c66zz has reason to believe that a player may be under 18, the relevant account will be immediately suspended pending verification. Any funds deposited by a player subsequently found to be underage will be returned in full and the account will be permanently closed.

2 Gambling Awareness

Gambling, when approached responsibly, is an enjoyable form of entertainment enjoyed by millions of adults across Bangladesh and around the world. However, c66zz recognises that for a small number of people, gambling can become problematic. Understanding the difference between recreational gambling and problem gambling is the first step toward staying in control.

Recreational gambling is characterised by playing within affordable limits, treating losses as the cost of entertainment, taking regular breaks, and never chasing losses. Responsible players at c66zz set themselves a budget before they play — whether it is a ৳500 weekly slots session or a ৳1,000 monthly sports betting fund — and they stick to it regardless of whether they win or lose.

Problem gambling occurs when a person loses control over their gambling behaviour to the point where it negatively affects their finances, relationships, mental health, or daily functioning. Problem gambling is a recognised health condition, not a moral failing, and it responds well to early intervention and professional support.

c66zz encourages every player to take the following responsible gaming principles to heart before and during every gaming session on our platform:

• Only gamble with money you can genuinely afford to lose — treat it as entertainment spending, not an investment.
• Set a clear budget and a clear time limit before you start each session, and honour both when you reach them.
• Never chase losses. A losing streak is part of normal gameplay; doubling down to recover losses accelerates harm.
• Do not gamble when you are emotionally distressed, under the influence of alcohol or substances, or under financial pressure.
• Balance your gaming time with other social activities, hobbies, and responsibilities.
• Take regular breaks — even during a winning streak. The c66zz platform is available 24/7, but that does not mean you should be.

3 Warning Signs of Problem Gambling

Recognising the early warning signs of problem gambling in yourself or someone close to you is critical. The following checklist covers the most common indicators. If you find yourself answering "yes" to several of these questions, we strongly encourage you to use the c66zz self-exclusion tool or contact our support team immediately.

If several of the above statements apply to you, please do not wait. Use our self-exclusion feature immediately (see Section 4 below) and reach out to the c66zz support team at [email protected]. Early intervention makes a significant difference.

4 Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available at c66zz. If you feel that gambling is having a negative impact on your life — or if you simply want a complete break from the platform — you can request a self-exclusion at any time. During a self-exclusion period, your account will be suspended, you will not be able to log in, deposit, or place bets, and you will be unsubscribed from all c66zz marketing communications.

Available Self-Exclusion Durations

c66zz offers flexible self-exclusion periods to suit different needs. You may choose from the following options when submitting your self-exclusion request:

• 1 month — A short cooling-off period suitable for players who want a brief structured break.
• 3 months — A medium-term exclusion recommended for players noticing early warning signs.
• 6 months — A longer break for players who need more sustained distance from the platform.
• 12 months — A full year's exclusion for players experiencing significant gambling-related difficulties.
• Permanent exclusion — An indefinite, irreversible account closure for players who wish to stop gambling on c66zz entirely. This option cannot be reversed.

How to Request Self-Exclusion

To activate self-exclusion, log in to your c66zz account and navigate to Account Settings → Responsible Gaming → Self-Exclusion, then select your preferred duration and confirm. Alternatively, send an email to [email protected] with the subject line "Self-Exclusion Request" and your preferred duration. Our support team processes all self-exclusion requests within one hour, 24 hours a day, seven days a week, including weekends and Bangladeshi public holidays.

5 Deposit & Bet Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. c66zz allows all registered players to set daily, weekly, and monthly deposit limits directly from their account dashboard. Once a limit is reached, further deposits are declined until the limit period resets.

Deposit Limit Options

• Daily deposit limit: Caps the total amount you can deposit via bKash, Nagad, Rocket, Upay, or any other payment method within a 24-hour rolling window.
• Weekly deposit limit: Caps the total deposited across a seven-day rolling window, useful for players who prefer weekly budgeting.
• Monthly deposit limit: The broadest cap, resetting on the first day of each calendar month — ideal for players managing a monthly entertainment budget in Taka.

How Limit Changes Work

Reducing a deposit limit takes effect immediately. If you set your daily limit from ৳5,000 down to ৳2,000, the new lower cap applies from the moment you save the change.

Increasing a deposit limit is subject to a mandatory 72-hour cooling-off period before the increase takes effect. This delay is a deliberate safeguard: it gives you time to reconsider whether a higher limit is truly in your best interest, and prevents impulsive limit increases during an emotional gaming session.

Bet and Loss Limits

In addition to deposit limits, c66zz also offers optional single-bet stake limits and session loss limits. A session loss limit stops your session automatically once your losses reach a threshold you have defined, regardless of whether you have remaining balance. These tools can be configured in Account Settings → Responsible Gaming → Spending Controls.

6 Time-Out & Session Breaks

If you need a shorter break than a full self-exclusion, c66zz offers a time-out feature that temporarily suspends your account for a defined period. During a time-out, your account is locked, deposits are blocked, and you cannot place any bets. Unlike self-exclusion, a time-out is designed for players who want a brief, deliberate pause — not necessarily those experiencing severe gambling problems.

Time-Out Durations

• 24 hours — A one-day break, ideal after a frustrating session or when you feel you need to step back.
• 48 hours — A weekend-long break to recalibrate.
• 7 days — A full week away from the platform.
• 30 days — A month-long time-out for players who want an extended structured pause without committing to formal self-exclusion.

Reality Check Notifications

c66zz also offers optional reality check notifications — periodic pop-up reminders that appear during active gaming sessions to inform you of how long you have been playing and how much you have wagered in that session. You can set these reminders to trigger every 30 minutes, 60 minutes, or 90 minutes. When a reality check appears, you are given the option to continue playing, take a break, or end the session — the choice is always yours, but the reminder ensures you are making it consciously.

Reality check notifications can be enabled and customised in Account Settings → Responsible Gaming → Session Reminders. We strongly encourage all c66zz players to activate this feature, particularly for live casino and crash game sessions where it is easy to lose track of time.

7 Protecting Minors

If you share your device — a smartphone, tablet, or computer — with younger family members, it is important to take steps to prevent them from accessing the c66zz platform. While our own age verification and KYC controls are robust, parental controls at the device and network level provide an additional layer of protection.

Steps You Can Take

• Never share your c66zz login credentials with anyone, including children or younger siblings. Your username and password are for your use only.
• Enable device-level screen time and app restrictions through your phone's parental control settings (available on Android and iOS) to prevent access to gambling websites.
• Use a parental control application such as Net Nanny, Qustodio, or the built-in family link features on Android devices to filter gambling-related content on shared devices.
• Log out of your c66zz account after every session when using a shared device. Do not save your password in shared browsers.
• Keep financial accounts separate: Do not store your bKash, Nagad, or Rocket mobile banking credentials on a device accessible to minors.

If you suspect that a minor has accessed your c66zz account without your knowledge, contact our support team at [email protected] immediately. We will review the account activity, reverse any transactions placed by the minor where possible, and take appropriate steps to secure your account.

8 Getting Help

If you believe gambling is becoming a problem for you or someone you know, reaching out is the most important step you can take. Problem gambling is treatable, and you do not need to face it alone. c66zz's 24/7 English-language support team is always available to help you activate responsible gaming tools, discuss your concerns confidentially, or guide you toward specialist support.

What to Expect When You Reach Out

When you contact the c66zz responsible gaming team, you will not be judged, pressured, or dismissed. Our team is trained to listen, to explain the tools available to you, and to help you take practical steps — whether that is setting a deposit limit, activating a time-out, or initiating a self-exclusion. If your situation requires specialist support beyond what we can offer, we will refer you to appropriate external resources.

Remember: there is no shame in asking for help. Recognising that gambling is causing harm and taking action is a sign of strength, not weakness. The sooner you reach out, the sooner you can regain control and protect your financial wellbeing and relationships.